We are looking for a motivated and dynamic individual to join our team full time as a Customer Service Advisor. In this role, you will play a key part in supporting teams across the business and serving diverse customer groups, acting as the first point of contact for both internal colleagues and external clients. This position is perfect for someone with experience in a similar role or someone looking for their start, who is passionate about customer service and committed to enhancing the customer experience. We’re seeking an organised, proactive, and customer-focused individual who thrives on continuous improvement. This is a hybrid role, offering the flexibility to work both in-office and remotely.
Main Duties:
- Ticket Management: Track, manage, and prioritize customer and internal tickets efficiently, ensuring timely responses and resolutions while maintaining accurate records in the ticketing system. FreshService.
- Process Completion: Adhere to standard procedures to complete administrative tasks efficiently and accurately.
- Service Improvement: Actively participate in internal service improvement projects by identifying areas for enhancement, proposing solutions, and implementing changes where necessary.
- Customer Support: Provide outstanding customer support by addressing inquiries, assisting with issue resolution, and maintaining professionalism to represent Celerity positively.
- Collaboration: Work effectively with team members to achieve project goals and deadlines, participating in team meetings and contributing ideas and solutions.
- Workload Management: Manage individual workload by prioritising tasks, creating work schedules, and ensuring timely completion of tasks and projects.
Qualifications:
Experience:
A strong willingness to learn and grow, with experience being an added bonus.
Technical Skills:
- Knowledge of a ticketing system such as FreshService/FreshWorks or ServiceNow is a bonus.
- Appreciation of the Microsoft Suite.
Soft Skills:
- Communication Skills: Excellent verbal and written communication skills, with the ability to convey information clearly and effectively to a wide audience range.
- Problem-Solving: Ability to think through challenges, find practical solutions, and adapt to changing situations with a proactive attitude.
- Team Player: Willingness to step in where needed and take initiative to support colleagues and customers, demonstrating a collaborative approach to work.
- Work Ethic: Demonstrated ability to work both independently and collaboratively in a fast paced environment. Strong organisational skills and attention to detail.
- Flexibility: Willingness and ability to work in a hybrid setting, alternating between office and remote work as needed.
To apply, please click the button below and include your CV and a member of our HR team will be in touch.