The Results
Enabling services that wow citizens
The Isle of Anglesey County Council is now better equipped to cope with large amounts of data and peaks in demand, helping it meet—and even exceed—its service level targets.
By deploying a tiered storage environment based on IBM technology implemented by Celerity, the Council ensured that deluges of data do not get in the way of service continuity.
“We can now dynamically provision storage resources, adapting our infrastructure to better meet the needs of the council,” remarks John Thomas. “When bad weather or a big event is coming up, we often experience a big spike in visitors to our website. Using the IBM solution, we can scale up resources to ensure that performance does not drop, no matter what.”
Recently, the flexibility of the council’s new storage environment was put to the test, as Neil Summers explains: “We had a two-week window to move our website servers from a hosted datacenter to our own infrastructure and complete all the necessary testing. Our Digital Services Manager was amazed at just how quickly and easily we were able to complete the move to the IBM solutions. We all breathed a sigh of relief at the lack of impact to citizen services—as far as they were concerned, the process was entirely invisible.”
Offering a lower total cost of ownership alongside greater capabilities than the previous storage platform, the new solution is helping the Isle of Anglesey County Council deliver better value for money to citizens.
Neil Summers elaborates: “Packing much more capacity within a smaller footprint than the storage landscape we had before, the IBM solution offers key cost savings. And because it can handle much larger amounts of data, it is the ideal platform to support measures such as digitization of paper documents and agile working.”
Next, the Isle of Anglesey County Council is considering the use of analytics to extract insights that will help it to raise service levels even further.
John Thomas concludes: “Our next big focus is analytics, which we could use to do things like identify vulnerable families so we can offer them helpearlier, improving outcomes and reducing overall costs. With IBM storage solutions in place, we don’t need to hesitate: we are free to innovate, confident that they will be able to support us in whatever we decide to do next.”