Data Security & Resilience
Secure data optimisation & proactive backup
Managed Backup
Disaster Recovery
Storage Management
Cyber Recovery
CopyAssure
Software Licensing
Managed License Compliance
Software Asset Management
Managed SIEM
Exposure Management
MXDR
MDR
Security Consultancy
Incident Response
Agentic AI
Infrastructure Modernisation
Cloud Optimisation
Datacentre Services
Hybrid Cloud
Customer Success Manager
About Us
Celerity is a leading UK-based managed services provider, delivering expert solutions in hybrid cloud, cybersecurity, IT infrastructure, and data protection. With over 20 years of experience, we empower organisations to simplify complex IT environments through secure, scalable services that enhance operational efficiency and support long-term growth.
Our success is driven by deep technical expertise, a culture of innovation, and a relentless commitment to excellence. We pride ourselves on fostering a collaborative and supportive workplace where integrity, continuous learning, and shared success are at the heart of everything we do.
As we continue to grow and evolve in a fast-moving technology landscape, we’re looking for motivated individuals to join our team — people who are passionate about making an impact and delivering exceptional service through cutting-edge solutions.
About the Role
As Customer Success Manager, you will own and manage relationships across a key segment of our customer base. You’ll drive efficiency in how we work and partner with these customers, handle any escalations, and work closely with internal teams such as Account Management and Service Desk to ensure a smooth, successful customer journey from end to end.
This position will be a full-time, permanent role, with remote home-based working.
Key Responsibilities
- Handling day-to-day customer interactions with our Bronze segment customers
- Tracking and relaying customer feedback to our broader AM, Sales, and Solutions teams
- Looking for ways to automate communications with customers in the Bronze segment
- Identifying potential expansion opportunities within the customer accounts, in collaboration with the Account Management team
- Utilising HubSpot as our CRM to track risk and account health, as well as renewal timings and customer engagement
- Running the customer satisfaction tracking for the Bronze segment
- Working closely with our existing CSM to align across all customer segments
Key Requirements
- Customer facing experience from Customer Success or Account Management within either MSP or SaaS environments
- Alternatively, strong experience in a customer-facing position which could be transferable
- High experience in building both internal and customer-facing relationships
- Excellent ability to build strategic success plans with customers, and work with them to achieve satisfaction
- Experience in managing small to medium sized customers is preferred
- Experience in utilising tech tools to drive automation and efficiency
- Have a great attitude, hardworking and ambitious.
- A self-starter with an appetite to learn quickly.
Company Benefits
- Electric Vehicle Salary Sacrifice Scheme
- Home & Tech Salary Sacrifice Scheme
- Cycle to Work Salary Sacrifice Scheme
- Health Care Cash Plan, with NHS backed wellness app
- Headspace app membership
- Life assurance
- Training courses
- Holiday scheme
- Company events
- Hybrid working environment
- NEST pension scheme
- Schroders personal wealth (Financial Wellbeing)
- Committed to being a 'Menopause and Menstruation Friendly Employer'
If you feel that you meet the above criteria and are interested in working as part of a fast moving, expanding company with excellent benefits, please email a copy of your current CV with covering letter to: careers@celerity-uk.com.
Only applications received in this way, directly from the candidate, will be considered.
We will not be engaging with any recruitment agencies and will not respond to any agencies who do get in touch.