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Managed Services for IBM®Bob

Deployed Fast. Managed Continuously. 

Deploy IBM Bob with confidence. Keep consumption visible, give your teams expert support & ensure your IBM cases are owned through to closure.

Start with a conversation about your licences, Bob coin consumption & current support model.
We will confirm the right next step, & the workshop outputs stay with you.

Managed Services for IBM®Bob

Deployed Fast. Managed Continuously. 

Deploy IBM Bob with confidence. Keep consumption visible, give your teams expert support & ensure your IBM cases are owned through to closure.

Start with a conversation about your licences, Bob coin consumption & current support model. We will confirm the right next step, & the workshop outputs stay with you.

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Your Company's AI Assistant. 

IBM Bob is a generative AI assistant. It helps your developers and business people alike, write code, document systems, build use cases, architect systems, and modernise legacy applications, across IBM i, AIX and Java. 

Correct implementation, ensuring consumption is managed so costs don't spiral upwards and responsive support are all challenges which customers have to overcome with AI implementations.

Celerity's Managed Services for IBM Bob is us taking that headache off your hands.

 

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License it... Or let us run it for you!

Both routes start with your trusted partner, Celerity.  The difference is who manages the platform day-to-day.

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IBM Bob Resell 

You run it - we supply the licences

You buy your IBM Bob entitlement through Celerity, and then add our deployment engagement. From there, your team runs the platform.

Best When

You have the skills in-house and need the right licence shape.

 

Get in Touch
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Managed Service for IBM Bob

We do it all for you

Celerity operates your IBM Bob environment end to end, reports monthly on what you are consuming, and advises you on how to get the most out of your investment.

Best When

You want a faster outcome, managed by a trusted partner.

 

Get in Touch

 

The Baseline: Whichever Route You Choose

 

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Coin reporting

Monthly visibility of consumption, so spend never drifts unnoticed.

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Full support

1st, 2nd & 3rd line incident management - Your IBM cases owned to closure.

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Case ownership

We maintain the relationship with IBM, advocating for your needs & ensuring your priorities align with roadmap planning.

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Annual sessions

2 x 4-hour sessions each year, taken as consultancy or education.

 

Within these sessions we can discuss your AI Maturity using report findings to help baseline where you are, with Applied AI within your business.
We can capture use cases from both the business and technical side. Providing best practices and Proof of Value implementations to demonstrate the application of AI.

Running IBM Bob is a new skill that requires expertise

The speed of generative AI if not implemented correctly, can cause real world problems with security and realising return on AI investment. Knowledge, experience and expertise with generative AI and its enterprise implementation is required so your business can hit the ground running.

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Ongoing, not one-off

Governed, supported & optimised continuously, not installed once & forgotten.

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AI Token Spend

Spend can increase without warning, unless it's actively monitored month to month.

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Human Support

Not everything can be automated; occasionally AI needs a nudge in the right direction. Celerity will be there to guide you & AI on the journey.

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The Platform Moves

Security, skills, agents, prompts & MCP servers keep evolving, & your platform has to keep pace with this fast pace of change.

One Managed Service - Six Different Outcomes

Each role gets the AI capabilities they need to drive their priorities, supported by the same expert team.

What you're dealing with: AI spend the board expects a return on, spread across tools that grew up separately and govern inconsistently, while staff quietly put company data into consumer AI.

How Managed Services for IBM Bob answers it: One governed platform to standardise onto, with monthly reporting on what you are consuming against what you have bought. Celerity owns the IBM relationship, so the support path does not need staffing internally.

Outcome: predictable, visible spend on a platform someone else runs end to end.

What you're dealing with: No agreed enterprise AI architecture, every team choosing its own tools, and proofs of concept that stop short of production.

How Managed Services for IBM Bob answers it: A properly deployed, secured instance rather than a patchwork, with Celerity carrying the integration work. IBM Bob's multi-model approach keeps you off a single-provider dependency, and the service extends into managed IBM watsonx Orchestrate when agentic development is the next step.

Outcome: an AI platform that scales without adding to the technical debt pile.

What you're dealing with: Cycle times longer than the business will accept, a backlog growing rather than shrinking, and a modernisation programme stalling under the volume of manual rework.

How Managed Services for IBM Bob answers it: A consultancy workshop identifies where Bob earns its keep across your lifecycle, then IBM's standard use cases deliver it: Java modernisation, IBM i, mainframe, refactoring legacy applications, and transforming the SDLC. Premium packages for Java Modernisation, IBM i, DevSecOps and Z sit on top of the base licence.

Outcome: shorter cycle times, and a modernisation programme that moves again.

What you're dealing with: Delivery expectations rising while headcount does not, code review and test coverage as the bottleneck, and onboarding slowed by architecture knowledge that lives in people rather than documentation.

How Managed Services for IBM Bob answers it: Bob works inside the tools your engineers already use, with context on your own codebase rather than public code patterns. Deployed and configured properly it is an organisation-wide rollout, not three teams using it and five ignoring it.

Outcome: more throughput from the same team, with fewer surprises.

What you're dealing with: The same expectations on AI as a much larger enterprise, without the specialist team to deliver against them, and security and data residency ruling out consumer AI outright.

How Managed Services for IBM Bob answers it: Nothing for your team to build or operate. Celerity runs the platform, the support and the IBM case management. You configure it for your organisation and hand it to the business, with Bob coin consumption reported monthly so cost never becomes a surprise.

Outcome: AI delivered to the business without an AI team to fund.

What you're dealing with: No formal AI governance framework, no practical way to audit an AI-assisted output, and staff using consumer AI tools with confidential data you can neither prove nor prevent.

How Managed Services for IBM Bob answers it: A governed enterprise platform with an audit trail, so you have something to govern rather than a policy nobody can enforce. It helps you meet your obligations under the EU AI Act and ISO 42001. Celerity does not certify compliance, and data residency is checked against your requirement rather than asserted.

Outcome: AI you can sanction at scale, and evidence when someone asks.

The Engagement Journey

How it works - from the first conversation through to ongoing management. 

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Workshop

A consultancy session where we identify the use cases that leverage IBM Bob across your estate and confirm this is the right fit. The workshop outputs stay with you as collateral you can use to take action.

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Scope

We size the engagement against your starting point: coin spend, ticket volume, in-house skills, and then recommend the right shape of service, from licences through to a fully managed platform.

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Deliver

We stand up the platform: install, configure security groups, and align it to your software development lifecycle before your teams start using it day to day.

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Manage

Ongoing operation takes over - monthly coin reporting, IBM cases owned to closure, and 2 x 4-hour sessions a year, taken as consultancy or education.

Built By A Team That Already Runs IBM Power

We're an IBM Platinum Partner with deep expertise in IBM i, AIX & mainframe environments - the platforms IBM Bob is built to help modernise and transform.

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IBM Platinum Partner

Direct relationship with IBM, so your cases don't sit in a generic support queue.

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IBM Power Specialists

Existing expertise in IBM i, AIX and mainframe workloads, the environments IBM Bob is built for.

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One Accountable Team

A single point of ownership for the platform, the spend and the support relationship.

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Governed From Day One

Access, policy and consumption controls built into the service from the outset, not bolted on later.

What Happens Next?

 

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A conversation about where you are: your licences, your Bob coin spend, and who supports the platform today.

 

A consultancy workshop that identifies the use cases worth going after and sizes the engagement against your starting point.

 

The workshop outputs stay with you as collateral you can act on, whatever you decide next.

 

We scope the right shape of service against what the workshop found.

 

 

WEBINAR REPLAY

Maximising Bob Together with Celerity

Hear from Celerity experts as we join IBM for their final episode of a three-part Bob series.   
We share how to implement Bob effectively, overcome common challenges, unlock maximum value from your investment, and access expert support for seamless onboarding and growth.

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Success Story
Software

We didn't just build a governed AI operating model, we deployed it ourselves first. Our Client Zero case study shows how Celerity combined Managed Services for IBM Bob, WatchPoint and ProCare into one platform, with real usage, real controls and real business outcomes.

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Read case study All case studies

What Happens Next?

 

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A conversation about where you are: your licences, your Bob coin spend, and who supports the platform today.

 

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A consultancy workshop that identifies the use cases worth going after and sizes the engagement against your starting point.

 

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The workshop outputs stay with you as collateral you can act on, whatever you decide next.

 

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We scope the right shape of service against what the workshop found.

 

Resources

Young creative business people at office

Gartner 2026 Tech Trends

AI native development: what’s fueling its adoption across dev teams.

Read Now
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AI in the SDLC

AI changed software development. Now it must change delivery: A guide on key decisions to make.

Download IBM Whitepaper
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Start Realising ROI

From boardroom strategies to technical know-hows, a practical guide to agentic AI for leaders

Download Solution Guide
bob

The 'Managed Way' To Run IBM Bob

Coin spend drifts, IBM cases stall, nobody owns the platform. Celerity's Managed Service closes the gap.

Read Blog
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Accelerate Your IBM Bob Adoption

Find the right IBM Bob service model for your needs from licensing to fully managed operations.

Download Datasheet

Frequently Asked Questions

 

What are managed services for IBM Bob?

Rather than buying licences and running the platform yourself, Celerity operates your Bob environment: monthly reporting on Bob coin consumption, first, second and third line support, and ownership of your IBM cases through to closure. It can extend into managed agentic AI on IBM watsonx Orchestrate, and into delivery of IBM's standard Bob use cases.

What's included in the managed service? 

Monthly reporting on Bob coin usage against your entitlement. A priority support path providing first, second and third line technical support and incident management for IBM Bob, with Celerity acting as the intermediary with IBM and driving each case to closure. And two four-hour sessions in every twelve months, taken as either Celerity Bob Consultancy or Celerity Bob Education. Each session is one or the other, not both. Service hours are 08:00 to 18:00 on business days.

Where should we start? 

With the consultancy workshop. It identifies the use cases where IBM Bob earns its keep across your estate, and sizes the engagement against where you are starting from: coin spend, ticket volume, and the skills you already have in-house. The outputs stay with you either way. If the platform is already fine and it is your people who need bringing up to speed, the Bob Education add-on is the shorter route.

What organisations would use managed services for IBM Bob? 

Organisations already running IBM Bob, or about to adopt it, that want the outcome without the operational overhead. Typically coin spend is drifting, IBM cases are stalling, or nobody internally clearly owns the platform. It also suits mid-market organisations facing enterprise-scale expectations on AI without an AI team to deliver them.

What does the consumption reporting actually tell us?

What you have used against what you have bought, every month, so you can see whether you are heading for overage or sitting on capacity you have already paid for. It is not a return-on-investment calculation. Return has to be built from your own cost baseline, and the consultancy workshop is where that gets framed.

What can we actually use IBM Bob for? 

Bob is a development assistant. IBM's standard use cases are all development and modernisation work: accelerating Java modernisation, modernising IBM i applications, modernising mainframe applications, Java with security and resiliency, refactoring legacy applications, and transforming the software development lifecycle. Uses outside development, such as HR query handling, service desk support or finance analysis, are credible, but they are scoped engagements that come out of a workshop rather than something available off the shelf.

Do Celerity's Managed Services for IBM Bob make us compliant with the EU AI Act or ISO 42001? 

What Bob and BobaaS gives you is a governed enterprise platform with an audit trail, which is what those obligations require you to be able to evidence. Celerity does not provide compliance certification. On data residency, we check current Bob Enterprise SaaS regional availability against your specific requirement rather than claiming residency controls in the abstract.

Can you manage Bob alongside the AI tools we already run? 

It does not meter, govern or support other vendors' AI tools, so it is not a management layer over what you run today. The consolidation argument is that you standardise onto one governed platform over time. That is a programme with a direction of travel, not something that happens at the point of purchase.

How are Managed Services for IBM Bob different from buying licences through Celerity? 

Buying licences gives you the entitlement, and you can add our deployment engagement, a guided remote engagement covering installation, administration and getting started, in which Celerity advises and your own administrators make the changes. From handover, your team runs the platform. With Managed Services for IBM Bob, Celerity runs it: consumption is reported monthly, IBM cases are actively managed, and the platform is kept current as it evolves.