To understand what operational efficiency is- we must first start with what it is not.  

There really are countless misconceptions when it comes to operational resilience and its associated frameworks.  

The primary misconception is that operational resilience is simply a nice-to-have and is mainly the responsibility of IT teams. In fact, for an effective operational resilience framework, it’s crucial to keep operational resilience at the heart of your organisation. 

‘Operational resilience is not a technical issue...it must begin in the boardroom.’ - Sir Jon Cunliffe, Bank of England 

To be clear, operational resilience is NOT: 

  • A disaster recovery plan- operational resiliency is about threat prevention as well as threat resolution 
  • A one-off security measure- operational resilience must be a continual practice to protect against evolving threats 
  • A one-size-fits-all framework- operational resilience depending on your teams, technology infrastructure, industry, and organisational culture 

Operational resilience is, however: 

  • A strategy and framework to ensure an organisation can predict, prevent, eliminate and recover from disruptions- without compromising the delivery of their essential services 
  • Protection against internal and external threats such as cyber-attacks, system outages, human error- and even natural disasters 
  • A way to safeguard your organisation’s reputation, ensure compliance, prevent costly downtime and fines, eliminate threats, and secure business continuity