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ProCare Technical Support

ProCare

Managed Services for IBM Power Systems

Proactive monitoring & management service for IBM Cloud, hybrid-cloud, & on-premise IBM Power-based environments. 

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Data-Driven IBM Systems & PowerVS Monitoring & Management 

Celerity Managed Service for IBM Systems & PowerVS  is a comprehensive, cost-effective service designed to offer proactive monitoring, management, and support for the IBM i, AIX, and Linux operating systems — with no hidden fees.

By continuously monitoring the customer environment and proactively maintaining system health and performance, our team can resolve issues before they escalate into critical problems.

The service automatically checks thousands of data points daily, based on IBM best practices. Our base monitors can be complemented with custom monitors specific to your environment. This not only improves reliability but also enables faster identification of issues and subsequent problem determination.

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Tackling Challenges Head-On

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Lack of Proactive Monitoring & Early Issue Detection

Without continuous, in-depth monitoring, teams risk missing early warning signs of performance degradation or failures, leading to reactive firefighting rather than proactive prevention.

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Difficulty Managing Complex, Hybrid Environments

IBM Power Systems often span on-premise, hybrid-cloud, and IBM Cloud (PowerVS) setups. Managing these environments cohesively adds complexity that can overwhelm internal IT resources.

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Limited In-House Expertise in IBM Operating Systems

Many organisations lack dedicated in-house specialists with deep knowledge of IBM i, AIX, and Linux. This skills gap can delay issue resolution and impact system performance or compliance.

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Time-Consuming Patch & Maintenance Tasks

Manually managing patches and system updates across multiple OS types is time-intensive & error-prone, increasing the risk of vulnerabilities or compliance failures.

ProCare - Seamless IBM Power Monitoring & Management

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Celerity Managed Services for IBM Power Systems

Proactive, expert-led support for IBM i, AIX, and Linux  across cloud, hybrid, or on-prem environments. Our service ensures system health, rapid issue resolution, and no hidden fees. 

  • Proactive, Automated Monitoring & Intervention
  • 24/7 x 365 Monitoring & Support
  • Patch & OS Management
  • Monthly Service Reviews & Trend Reporting

Why Procare? 

Maximise performance, minimise risk, and stay ahead with expert-managed IBM Power Systems - backed by proactive insights and 24/7 support.

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24/7 x 365 Monitoring & Response

Always-on support & system checks ensure performance, availability, & peace of mind around the clock.

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Instant Issue Visibility

Traffic light system to categorise issues, priority issues can be sorted before they escalate, so your team can act fast & avoid downtime.

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Smarter Forecasting

Historical data & trend analysis support capacity planning & long-term resource optimisation.

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Expert-Led Support

Get direct access to experienced IBM specialists for fast, informed resolutions.

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Actionable Reporting

Monthly service reviews provide insights into performance trends, risk areas, & improvement opportunities.

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Continuous Improvement

We monitor & evolve your environment with custom alerts & recommendations aligned to IBM best practices.

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